This website, including the Transactional Site, social media platforms, mobile applications, and other digital services belonging to Saffron Halal Meat & Grocery (collectively, the "Site"), is owned and operated by Saffron Halal Meat & Grocery, headquartered at 2640 Danforth Ave, Toronto, Ontario, M4C 1L7. By accessing and using this Site, you agree to be bound by the Site’s Conditions of Use and these transactional terms of use ("Terms"). Your use of the Site is subject to the applicable laws and these Terms may be updated by Saffron Halal Meat & Grocery from time to time.
Account Creation and Orders
To place an order on our Transactional Site, you must create and log in to a My Online Grocery account. Ensure your account information is accurate and updated. By placing an order, you agree to these Terms and any other relevant policies such as the Protection of Personal Information Policy and any reward program terms (if applicable). These Terms, along with any referenced documents, form the entire agreement between you and Saffron Halal Meat & Grocery.
In case of a conflict between different terms, the Transactional Site E-commerce Terms will take precedence. Any other terms, whether verbal or written, added by the buyer that contradict these Terms are void. Saffron Halal Meat & Grocery reserves the right to impose additional conditions, which will be communicated at the time of purchase.
Order Fulfillment
Saffron Halal Meat & Grocery may refuse or cancel any online order at its sole discretion, or request additional information before accepting or rejecting an order. You will be notified via email if your order is refused or canceled. In such cases, you will not be charged.
Since product availability, weights, and cuts affect final pricing, the products listed on the Site are not a direct offer to sell but an invitation to place an order. The sales contract is finalized once your order is assembled at the designated store and your payment is processed. You consent to the assignment of all rights and obligations of your order to the designated store, which will assemble, process, and deliver the order. The designated store’s name will appear on your invoice, and their vehicles and employees will deliver your order.
Personal Use and Restrictions
The Site is for personal, non-commercial use only. Saffron Halal Meat & Grocery reserves the right to limit the quantity of products ordered by any individual, account, billing address, or delivery address. You must be of legal age in your province to place an order, and age-restricted products such as alcohol require proof of legal age at delivery or pick-up.
Delivery and Pick-Up
Order delivery is limited to specific areas listed on our Site, and pick-up is only available at participating stores. When placing an order, you must select a delivery or pick-up option and a time slot.
For pick-ups, follow the designated instructions provided at the store, including parking and notifying staff via phone.
Order Changes and Cancellations
You may change your order, delivery method, or cancel an order before the deadline indicated in the order confirmation. Prices, discounts, and fees may change depending on when your order is assembled. Saffron Halal Meat & Grocery reserves the right to charge cancellation fees for orders canceled after the deadline or for failed delivery attempts.
Substitutions and Product Availability
If a product is unavailable, Saffron Halal Meat & Grocery may offer substitutions. If you have chosen to allow substitutions, you can accept or reject them at delivery or pick-up. If you do not allow substitutions, unavailable products will not be part of your order, and you will not be charged. Saffron Halal Meat & Grocery is not responsible for allergens, and it is your responsibility to check for allergens in any products or substitutions.
Pricing and Payments
All prices are in Canadian dollars. Prices, discounts, promotions, and coupons on the Site may differ from those in the stores or the designated store responsible for assembling your order. The prices at the time of assembly will apply.
Orders must meet a minimum purchase requirement of $50 before taxes, fees, and delivery charges. Delivery fees, assembly fees, and taxes will be calculated at the time of payment. Credit card pre-authorization may include an estimated total of your order plus 15%, and the final charge will be based on the assembled order’s total.
Refunds and Exchanges
Products can be returned at the time of delivery or pick-up for a refund. After delivery, returns or exchanges may be made in-store following the designated store’s policies. Refunds for online orders may also be requested through your account’s purchase history on the Site.
Limitation of Liability
'Saffron Halal Meat & Grocery' is not liable for any direct or indirect damages resulting from the use of this Site, including errors, omissions, or unassembled/delayed orders. Your sole remedy is to discontinue using the Site or request a refund or exchange in-store.
Errors and Communications
While we strive to ensure the accuracy of the information on the Site, errors may occur. 'Saffron Halal Meat & Grocery' reserves the right to correct any pricing or description errors and refuse or cancel orders impacted by these inaccuracies. Communications regarding your order will be made using the contact information provided in your account.
Governing Law
The Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada for all orders made outside of Quebec. You agree to submit to the jurisdiction of the courts of Ontario for the interpretation or application of these Terms.
Contact Us
For inquiries, please contact:
Customer Care Department:
2640 Danforth Ave, Toronto
Ontario, M4C 1L7
Email: support@saffronhalal.ca
Phone: +1 (647) 578-3600