FAQ

Yes, we guarantee delivery of your groceries within 90 minutes, and it may even arrive sooner. However, please note that our delivery timeframe is based on online order timings. To ensure your order is delivered within 90 minutes, we recommend placing it between 11:30 AM and 10:30 PM, as our store hours differ from our online order timings.

Yes, you can place an order by phone. Our customer service representative will assist you in placing your order. However, please note that phone orders are not eligible for delivery, and they are not integrated with our e-commerce platform. For delivery or a seamless pickup experience, we recommend placing your order through our website.

If you're facing any issues while placing an order, please contact our customer support team. They will be happy to assist you and guide you through the process. You can reach out via phone or email, and we'll ensure your issue is resolved promptly.

We encourage you to verify your order before our delivery person leaves or before you exit the store if you’re picking it up. Once the delivery is completed or you leave the store, we are unable to verify any discrepancies. However, please don't hesitate to reach out to our customer care team for any issues or concerns. We’re here to help!

At this time, we do not have the capability to amend orders once they are placed, as we are focused on ensuring a smooth and efficient process. To help avoid any misunderstandings, we kindly encourage you to review your cart carefully before confirming your order. Once an order is confirmed, we are unable to make changes. Thank you for your understanding, and we appreciate your support!

Absolutely! Our site uses advanced security measures, including multi-factor authentication and secure payment processing. We adhere to government regulations to ensure your safety and protect your personal information. Your security is our top priority!

We accept Visa, Visa Debit, MasterCard, American Express, and more. You can register multiple cards, but only one can be used per order. For your convenience, we offer more online payment options than in-store, and please note that cash on delivery is not available.

We have strong partnerships with world-class vendors and source our products directly from them. We promise to deliver the freshest, highest-quality meat and vegetables, all of which are 100% halal in accordance with Islamic law.

Absolutely! We take pride in offering 100% halal products, fully compliant with Islamic law. Our commitment to quality and integrity is reflected in our hand-slaughtered meat, prepared in accordance with Islamic guidelines. May Allah bless us in providing you with halal products always.

We recommend checking our Google location page for the most accurate store hours. Our store operates from (9 AM to 11 PM). For same-day or 90-minute delivery of online orders, we accept orders only between (11:30 AM and 10:30 PM). Any orders placed between (10:30 PM and 11:30) AM will be delivered the following day after 11:30 AM.