At Saffron Halal Meat & Grocery ("Saffron Halal," "we," "our," or "us"), we strive for excellence in product quality and customer service. Due to the perishable nature of our offerings, our refund and replacement policy is structured to ensure food safety while addressing customer concerns promptly and fairly.
Non-Refundable Items
- Fresh Meat: All fresh-meat items are non-refundable, except if you receive the wrong cut, incorrect meat, or if the product arrives damaged.
- Frozen Products: All frozen products are final sale. Returns or monetary refunds are not available under any circumstances.
Damaged or Incorrect Deliveries
If you receive a damaged, spoiled, or incorrect product, you may request remediation provided that:
- You notify us within 24 hours of delivery. Requests made after this window cannot be accepted.
- You supply your order number and clear photographic evidence of the issue.
Claim Submission Procedure
To submit a claim, please:
- Gather your order number, delivery date/time, and photographs.
- Contact our Customer Care team via email or phone within 24 hours of delivery.
- Await our response—claims are reviewed within one business day.
REFUND OPTIONS:
Upon approval of your claim, you may choose one of the following:
- Store credit, issued instantly to your account.
- Refund to your original payment method, which may take 5–7 business days to process.
No other refund options are available right now.
By placing an order on our Site, you acknowledge and agree to these terms. We reserve the right to update this policy at any time; the most recent version will always be posted here.
- Last updated: May 29, 2025
For inquiries, please contact:
Customer Care Department:
2640 Danforth Ave, Toronto
Ontario, M4C 1L7
Email: info@saffronhalal.ca
Phone: +1 (647) 578-3600