This Privacy Policy describes how Saffron Halal Meat & Grocery ("Saffron Halal," "we," "our," or "us") collects, uses, discloses, and safeguards the personal information ("Personal Information") of our customers ("Customers") in the course of operating our e-commerce platform and delivery services.
Scope and Application
This Privacy Policy applies to the Personal Information we collect from:
- Visitors to our website and users of our e-commerce platform.
- Customers who engage with us through our delivery services, promotions, or loyalty programs.
- Any other interactions with Saffron Halal, whether online or in person.
By using our services, Customers agree to the practices described in this Policy.
Collection of Personal Information
We collect Personal Information in various ways, including:
- Directly from Customers: When placing orders, registering accounts, participating in promotions, or contacting us for support.
- Through our Website: Using cookies, analytics tools, and other technologies to gather browsing data.
- From Third-Party Sources: When authorized by Customers.
Types of Personal Information Collected
We may collect the following Personal Information:
- Contact Information: Name, address, phone number, email address.
- Account Information: Login credentials and order history.
- Payment Information: Credit/debit card details and billing addresses.
- Technical Information: IP address, device type, and browsing activity on our website.
Purposes of Collecting Personal Information
We collect and use Personal Information to:
- Process and fulfill orders, including home delivery.
- Improve customer experience and provide tailored product recommendations.
- Respond to customer inquiries and offer support.
- Conduct promotions, contests, and surveys.
- Comply with legal and regulatory requirements.
Consent
By providing Personal Information to Saffron Halal, Customers consent to its collection, use, and disclosure as outlined in this Policy. Customers may withdraw their consent at any time by contacting us, but doing so may limit the availability of certain services.
Sharing Personal Information
Saffron Halal does not sell Personal Information. However, we may share it with:
- Service Providers: Delivery companies, payment processors, and IT support vendors who assist us in providing our services.
- Third Parties: As required by law or to protect our legal interests.
These parties are required to safeguard Personal Information and use it solely for the purposes specified by us.
Data Retention
We retain Personal Information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Unnecessary data is securely deleted or anonymized.
Privacy Safeguards
We implement robust security measures to protect Personal Information from unauthorized access, disclosure, or misuse. These measures include:
- Encryption of sensitive data.
- Restricted access to Personal Information.
- Regular security audits.
Customer Rights
Customers have the right to:
- Access the Personal Information we hold about them.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent for specific uses of their information.
To exercise these rights, Customers may contact us using the details below.
Contact Information
If you have questions, concerns, or complaints regarding this Privacy Policy or the handling of your Personal Information, please contact our Privacy Officer:
By Mail:
Saffron Halal
2640 Danforth Ave, Toronto, ON M4C 1L7
By Email:
support@saffronhalal.ca
Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on our website, and the "Effective Date" will be revised accordingly.
By using Saffron Halal's services, Customers acknowledge and accept the terms of this Privacy Policy.